Western Electric was behind groundbreaking innovations in manufacturing in the field of statistical process control. They eventually began to export those methods to Japan to give birth to the modern Total Quality movement.
Studies from 1924 to 1933 at the Hawthorne Plant sparked the development of a resource in the field of industrial psychology. In the 1960s, Western Electric began to emerge as a leading corporate advocate of civil rights and Affirmative Action. Someone had to "step up to the plate," and Western Electric did, by providing a commitment to universal service and good public relations.
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